Delivery & Returns
UK Delivery – Our bespoke or custom jackets include free delivery to UK addresses. They are sent Signed for First Class via Royal Mail. Orders are dispatched within 2 working days after your order is received. Once dispatched, Royal Mail aims to deliver orders in 1 working day. A signature is required upon delivery.
Delivery outside of the UK – Postage will be calculated as an additional cost added to the price of your order. This depends on where in the world you may be and the postal prices will vary. You can calculate the price of shipping at checkout.
Sending your items for personalisation – For personalisation of your own items, we do not cover the cost posting the item to us. We are not responsible for any items sent to RedFox Collective until we receive them, we recommend sending your parcel by means that includes proof of delivery and includes compensation for lose or damage during delivery.
Any bespoke, custom or personalised items are non-refundable.
A custom order means it is being designed, produced and made specifically for you and customised to your own bespoke design. For these reasons, we do not accept refunds due to the nature of this type of garment.
Our denim jackets are Grade A vintage which means that the items are of the highest vintage quality and in excellent condition, but please be aware this means they could come with a few imperfections as they are not brand new. We do not offer a refund if a jacket has any imperfections due to its vintage nature.
All custom and bespoke garments are handmade by our talented creatives, so please follow the washing and handling guidelines carefully to ensure the longevity of your garment. (Found in our FAQ’s and in the care label inside your item). We do not accept refunds for items where the washing or handling instructions have not been followed.
We do not accept refunds for items that have not been looked after properly with due care, or due to general wear and tear.
We accept refunds up to 6 months on faulty items only that do not fall under the general wear and tear bracket.